Frequently Asked Questions

How long will my order take?
For stocked wheelie bin items, dispatch and delivery is typically 4-5 business days from date of order for metro areas, and can take longer for regional areas.

How much will the delivery cost?
Please visit our Delivery page with info for delivery costs all around Australia.

Are your products Australian made?
Yes – our HDPE plastic wheelie bins are Australian made, as well as the Liftmaster bin tippers and various other products. Our other range of bin tippers are made in New Zealand, and some of our four wheeled bins are made in Europe – the country of origin is detailed on nearly every page. And all of our products are of the highest quality.

Do you have a minimum order quantity?
Yes. For wheelie bins the minimum order quantity is 5, and for larger items, the quantity is usually 1 – the minimum quantity for each item is clearly displayed under the product pricing.

Do I need to prepay for my order?
We require prepayment for first time customers, export orders, and for all orders for bin tippers and wheelie bins with customisations (locks, rosettes fitted etc). Schools and government organisations do not need to prepay.

Seeing as your minimum order quantity is 5 for the wheelie bins, can I combine the wheelie bin sizes to make up 5 bins?
Yes! Absolutely. So you could order 4 x 120 Litre wheelie bins, and 1 x 80 litre wheelie bin. Or 3 x 240 litre wheelie bins and 2 x 140 litre wheelie bins.

Do you have coloured wheelie bins?
Yes! We have 13 wonderful wheelie bin colours for you to chose from: dark green, nature green, grey, black, red, yellow, blue, burgundy, purple, orange, brown, white, food grade natural (translucent), and lime green for the lids only.

Do you hire wheelie bins or bin tippers?
No. Sorry, we don’t hire out any of our products. You’re best to search for “wheelie bin hire” + your suburb or area, and you should be able to find the right person for the job.

Do you collect or dispose of rubbish or waste?
No. Sorry, we don’t collect or dispose of any rubbish. You’re best to search for “waste removal” + your suburb or area, and you should be able to find the right person for the job.

Can I have different coloured lids?
Yes, you sure can – you can have a different coloured lid to the body colour, such as red bins with blue lids, or grey bins with yellow lids.

Do you have a warranty on your products?
Yes. The wheelie bin bodies have a 5 year warranty on manufacturers defects, the lids, wheels and axles have a 3 year warranty on manufacturers defects, and the wheelie bin tippers have a 12 month warranty on the frame, and a 6 month warranty for the battery.

What happens if my product arrives damaged, or with missing parts?
Please let us know immediately if your goods arrive damaged or any parts are missing – we will have them replaced, but you must let us know within 7 days of receiving your order.

Do you accept returns on products for change of mind?

Do you sell replacement parts for household bins?
No. Please contact your local council for any household bins or replacement parts – usually this is a free service offered to households by the council, with a few exceptions.